You will need to call GEFCU's Audio Response system, which is called "DataStar", at 512-339-9264. You will be asked for your account number (you do NOT need to key in the leading zeroes like it shows on the front of your checks), your Social Security number for verification, and then you will be asked for your "Access code". This is a four-digit number of your own choosing. Once you have entered these items, you should get a verbal confirmation from the Audio Response system. This number will be used as your "Access code" or "PIN" for both DataStar and the Home Banking system.

How do I change my password?

Once you log into Home Banking, you can change your password (Access code) by clicking on the "Other Options" item at the top of the menu on the left side of the screen, then click on "Change Password."  You can click that to make your change. Currently, your password must be four digits. Remember to keep your password private to protect your personal information.

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Why can't I see any menus on the left side of the screen after I log on?

GEFCU Home Banking currently creates its menus using Java. Most browsers have Java installed and therefore have no trouble. However, if you do have trouble there are several things you can do.

    For users of Microsoft Internet Explorer:

• The best thing to do is to upgrade to the latest version of Internet Explorer. Depending on what version you are on, you may have to do that first in order to complete the other items on this list. The current version is available at http://www.microsoft.com/windows/ie.
• Microsoft refers to their version of Java as "Virtual Machine", or just "VM". It is possible that Virtual Machine is not installed on your system, however you can easily load it directly from Microsoft at the following web site: http://windowsupdate.microsoft.com. You will be need to click "Scan for Updates" and then click "Review and Install Updates" once the scan is done. The default option is to install all the updates it has available for your configuration of Windows and IE. You will have to click "Remove" on any update you do NOT want to install. If you only want the VM update, click "Remove" on all of the other update options, and then click "Install" at the top of the page.
• Make sure VM is enabled in your security settings. From the "Tools" menu on the menu bar, select "Internet Options". This will bring up a box with tabs. Select the tab labeled "Security". Click on the globe labeled "Internet" and then click on the box at the bottom labeled "Custom Level". Scroll down through the various items in the list until you get to "Microsoft VM". It should be set to Low, Medium, or High Safety. It should NOT be set to "Disable Java."

    For users of Netscape Navigator:

• The best thing to do is to upgrade to the latest version of Netscape. The current version is available at http://wp.netscape.com/computing/download/index.html
• Make sure Java is enabled in your preferences. From the "Edit" menu on the menu bar, select "preferences". This will bring up a box with several categories listed down the left side. Click on the item labeled "Advanced". On the right side of the screen you will see two check boxes labeled "Enable Java" and "Enable JavaScript for Navigator". Make sure both boxes are checked.

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How come it keeps kicking me out just as soon as I try to log in, or when I try to click on anything when I first get to the Account Summary screen?

There are a couple of possibilities with this one. You may need to enable "cookies" on you browser (see A below), or you may just need to delete your temporary internet files (see B below).

A. Deleting Temporary Internet Files. Whenever you access a web page, your browser downloads the entire contents of that page to your hard drive. If you return to the same page later, instead of downloading the pages again, sometimes it just retrieves the pages from your hard drive. If this happens, and you get unexpected results, you can delete the files that the browser temporarily stored on the hard drive and then access the page again. Here is how you delete those files:

    For users of Microsoft Internet Explorer:

• From the "Tools" menu on the menu bar, select "Internet Options". This will bring up a box with tabs, but you should already be at the tab labeled "General". The middle section of the box is labeled "Temporary Internet Files". Click on the button that says "Delete Files". It may bring up another box asking you to confirm, and also asking you if you want to delete all offline content. Leave the check box unchecked, and click ok. It could take a couple of minutes to delete all of the files.
• If you find you are frequently having to do this procedure to get home banking to work, you may want to change your settings in Internet Explorer. From the same "General" tab on the "Internet Options" box, you will see a button under "Temporary Internet Files" labeled "Settings". On the settings screen, the first item says "Check for newer versions of stored pages:". Click on the button that says "Every visit to the page" and then click the "OK" button.

    For users of Netscape Navigator:

• Make sure Java is enabled in your preferences. From the "Edit" menu on the menu bar, select "preferences". This will bring up a box with several categories listed down the left side. Click on the item labeled "Advanced". Click on the option under Advanced labeled "Cache". On the right side of the screen you will see two buttons labeled "Clear memory cache" and "Clear disk cache". Click on both of them.
• If you find you are frequently having to do this procedure to get home banking to work, you may want to change your settings in Netscape. From the same screen mentioned above (where you cleared the cache), you will see an option that says "Compare the page in the cache to the page on the network:". Click on the button beneath that option that says "Every time I view the page" and then click "OK".

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B. Enabling Cookies. Home banking creates a cookie (a small file used by your browser) to verify that you are still logged in as you move from screen to screen. As long as the cookie is there, it assumes you are still logged in and will continue to let you see your account information. When you log off, the cookie is deleted. If you have disabled cookies on your browser, home banking does not know you are logged in and will not let you continue. Here is how you change your cookie settings:

    For users of Microsoft Internet Explorer v.6 or higher:

• From the "Tools" menu on the menu bar, select "Internet Options". This will bring up a box with tabs. Select the tab labeled "Privacy".
• You have a couple of options at this point. If you want to change your overall security settings, move the security slide bar down until it says "Medium High". This is the highest level of security that will still allow GEFCU Home Banking's cookies to work properly.
• If you would prefer to leave your overall security at a higher level, you can just choose to exempt GEFCU's web site from your cookie rules. To do this, click on the "edit" button at the bottom area of the screen labeled "Web Sites". Where it says "Address of Web site", enter the following web address and then click allow: http://www.gefcu-austin.org
  

    For users of Microsoft Internet Explorer v.5.5 and lower:

• From the "Tools" menu on the menu bar, select "Internet Options". This will bring up a box with tabs. Select the tab labeled "Security".
• Click on the globe labeled "Internet" and then click on the box at the bottom labeled "Custom Level". Scroll down through the various items in the list until you get to "Cookies". There are two different cookie options, both of which can be set to either "Prompt" or "Enable". Keep in mind, however, that selecting prompt will force you accept or reject cookies every time a site wants to load them, which is frequent.

    For users of Netscape Navigator:

• From the "Edit" menu on the menu bar, select "preferences". This will bring up a box with several categories listed down the left side. Click on the small arrow next to the item labeled "Privacy & Security", then click on the item that appears underneath labeled "cookies". On the right side of the screen you will see several check boxes relating to cookies. You can click on either "Enable all cookies" or "Enable cookies for the originating web site only". Either option will allow Home Banking to work correctly.

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When I try to export my account history to a Quicken file, the file is not recognized by Quicken. Why?

The developer of Quicken, Intuit Corporation, has begun charging a substantial licensing fee to financial institutions before allowing the users of the Quicken downloads to retrieve data. This fee is many thousands of dollars per institution. GEFCU does not currently have a large enough population of Quicken users among its members to justify such an expense. While GEFCU does not make a practice of endorsing vendors, Microsoft does offer a much less expensive alternative, Microsoft Money, which is still supported by the vendor providing GEFCU's banking software.The MS Money software will allow you to download your data in a usable format. 

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When I try to log on, I get an error that says "Higher Grade Browser Encryption Required". Why am I getting this?

GEFCU wants your online banking experience to be as safe and secure as possible, and therefore requires that your internet browser support 128-bit encryption in order to access our online banking services. In order to update Microsoft Internet Explorer to 128-bit encryption, download the update directly from Microsoft. You will need to locate the update that goes with your specific version of Internet Explorer from the list on the top right side of the page. Note: If you are using Windows 2000, you should install the Windows 2000 High Encryption pack.

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