Online Bill Pay FAQ

To Join: 
You must have a GEFCU checking account with a positive balance to enroll in Online Bill Pay .

Costs: 
Beginning November 1, 2011, GEFCU will charge a $2.00 monthly fee to all users.  If Bill Pay users mail/pay more than four bills a month, the $2.00 monthly fee is less expensive.  The fee will be charged on the last week day of each month.  If you have any questions or concerns please feel free to call us at 512-339-9812 during normal business hours.

So let's get started...click on the question to see the answer below.

When can I enroll?

You can enroll 24 hours a day, 7 days a week. But keep in mind that the verification process discussed below will not be performed on weekends or holidays.

What if I want to cancel my enrollment?

You can do so anytime, but any enrollment fees paid up to that point are non-refundable. If you wish to cancel yourOnline Bill Pay registration, you need to log into the Bill Pay program and cancel your account from inside the application. GEFCU staff cannot terminate your Bill Pay account. Otherwise, you will continue to be charged the monthly fee. To do so, once you are logged into your Online Bill Pay account, click on the "My Profile" tab in the upper right. You will see a list of options down the left side of the screen. Toward the bottom of this list is the option to "Cancel Service". Click on this radio button. You will then be asked to verify your request by clicking on the "Cancel Service" button. Your Online Bill Pay account will be terminated.  It is very important to recognize that any "Pending" bill payments that you have set up will be cancelled as long as the processing has not been initiated. Any bills in process WILL be taken from your GEFCU account.

How do I sign up?

It's easy! Click the " ENROLL " button at the top of the page and you will be sent to the Online Bill Pay Enrollment/Login page. (Once you have your Online Bill Pay account set up, you will use the " Bill Payment Login " button to access the Online Bill Pay system.) Have your checkbook handy, as you will be asked for information about your checking account. REMEMBER TO ENTER ALL 10 DIGITS WHEN ASKED FOR YOUR ACCOUNT NUMBER(include the leading zeroes and the "50" at the end). 
There is a field on the screen labeled "Marketing Source Code" -- you can leave it blank. It has no effect on your enrollment.

What if I don't use Home Banking? Can I still use Online Bill Pay?

Yes! The two processes are separate. You can do one without the other. Keep in mind that while you do not need to be enrolled in GEFCU 's Home Banking to access the Online Bill Pay system, you might want to consider doing so. You cannot see your GEFCU account balances from Online Bill Pay . The enrollment in GEFCU 's Home Banking is free, and very simple to complete. Plus, if you ever have the need to quickly access your GEFCU account, Home Banking and/or the Audio Response system will meet that need. Click here for instructions for setting up your GEFCU Home Banking access.

Can I use Online Bill Pay with my regular share account or my SWIS account?

Because Share and SWIS accounts are considered by Federal regulation to be savings type accounts, and therefore NOT transaction accounts, you must have a checking account to use Online Bill Pay .

How do you know who I am?

Once you have enrolled in the Online Bill Pay program, the information you entered is verified with a consumer credit reporting agency for your security. No, this verification will NOT affect your credit score or your credit report. If the information is not able to be verified, you can still enroll by printing and completing the enrollment form, and sending the form to the address provided.

How safe is my information?

You have guaranteed privacy and security - your information is protected and your payments are 100% guaranteed. Precautions taken to ensure the security of your information include 128-bit data encryption and an automatic logout feature. Additional information can be found in the Terms and Conditions under the FAQ section withinGEFCU's Online Bill Pay site.

How do I know that my enrollment is complete?

You will receive an email response from gefcu@membercare.customercenter.net that your information has been received. You will receive a second email informing you that your Online Bill Pay account needs to be confirmed (explained below). Follow the instructions within that email and you are ready to go!

What does "confirmed" mean with the Online Bill Pay program? How do I do that?

To complete the confirmation/verification process, the Online Bill Pay processor will submit to your GEFCUchecking account two small deposits, and a single withdrawal which is the sum of the two deposits. The three transactions will be easily identifiable as "Bill Pay" transactions from the description. Once you receive this email notification, log into GEFCU 's Home Banking to view your account. Note the amount of the two deposits. Then, from within Home Banking, log into the Online Bill Pay and when the first page displays, you will see the word "Unconfirmed" under the STATUS box. Click on the "Unconfirmed" link and you will be asked to identify the deposit amounts. This accomplishes a number of things: the Online Bill Pay program then knows it accessed the correct account, it knows that you are who you say you are, and finally, that the submission of deposits and withdrawals to your GEFCU account are successful. Until you Confirm your GEFCU Online Bill Pay account, you are limited to a small dollar amount to pay bills through the Online Bill Pay program, so it is important that you confirm your Online Bill Pay account as soon as possible.

Who can I pay? How long does it take for my money to get there?

You can pay anyone, anywhere, anytime. Once you have set up your "billers" (a "biller" can be anybody - your utility company, your mortgage company, even your mother in Hoboken), you will submit the dollar amount and the date to have the biller paid. If your biller is a business entity already recognized by the Online Bill Pay processor, your payment will be sent via electronic funds transfer so that if arrives on the day you set for payment. Electronic transfers can usually be done the day after your payment request. If you are sending a payment to your mother in Hoboken, more than likely your payment will be via paper check, which takes a couple of days longer. You will know when the payment can be made at the time you set up the payment because you can click on the calendar icon next to the "Payment Date" field on the screen, and the dates available for payment will show up in blue. 
A WORD OF CAUTION : Do NOT set up an automated payment for your GEFCU loan within your GEFCU Online Bill Pay account! This will only serve to possibly delay payment. If you want to set up an automated loan payment, call us at 512-339-9812 and we will be happy to set up that automated withdrawal for you.

Can I set up my bills to pay automatically, or do I have to do this every month?

Schedule payments when you want to, up to 1 year in advance. You can set up your GEFCU Online Bill Pay account to receive electronic bills ("ebills") in your email box from over 200 participating vendors, if you wish. You can set bills to pay automatically every month, if your payment is always the same amount. You can set up your account to send you reminders that a bill is due. You can even set up your account to send you an email when an automated payment has been made. Of course, you can also set up a bill so that you pay it "manually", which means you receive a bill in the mail, so you go into your Online Bill Pay account, tell the system when you want to pay the bill, and how much money to send.

When does the money come out of my account?

The funds are deducted from your GEFCU checking account on the date the payment is due, not before.

What if I need help at midnight, when I am paying my bills?

24/7 customer service is available from GEFCU's Online Bill Pay processor. Call anytime at 888-918-7605. Please call this number rather than GEFCU 's office numbers, as the toll-free number above will get you in touch with staff knowledgeable about the Online Bill Pay program.

What if I overdraw my account when I am paying my bills?

There can be substantial costs involved. Because you control when a bill is scheduled for payment, your responsibility for having funds in your checking account is greater. In addition to the NSF fees charged by GEFCU , the Online Bill Pay processor charges $22.00 per item returned NSF. Your bill payment is presented twice , as is normal processing with any financial institution. So as an example, you submit your utility bill payment of $50.00 through GEFCU's Online Bill Pay system and schedule the payment to be paid on the 14th of the month. The Bill Pay processor pays your utility company. BUT, when the bill payment is sent to GEFCU from the Bill Pay processor, you have only $45.00 in your checking account. You will be charged $25.00 by GEFCU, then $22.00 by the processor for the first presentment. The Bill Pay processor submits the bill payment to GEFCU a second time. Unless you have deposited funds, you will incur a second NSF charge from GEFCU AND a second NSF from the processor! So, for that $50 bill payment, it now costs you an additional $94.00 in NSF fees. 
As you can see from this example, it is extremely important to ensure that funds are available when you pay your bills through GEFCU's Online Bill Pay system.

 

So, save the 120 minutes per month you spend paying bills - writing checks, adding postage, walking to the mailbox, etc. What is your time worth? When you consider the cost of postage, your time standing in line at the Post Office and the gas to get there, or having to write out all those checks every month, this is truly a bargain!

Enroll in  GEFCU's Online Bill Pay today!

For a demonstration of GEFCU's ONLINE BILL PAY, click here.

Think about all of the time you will be saving by paying your bills all in one place. Should you have any questions or concerns regarding your Online Bill Pay account, please feel free to contact a GEFCU Online Bill Pay Services representative at 888-918-7605.